Shipping & Returns

Return & Refunds Policy

Returns Policy

At The House of Portugal (Pty) Ltd we strive to provide the best possible service to our customers and have put the appropriate measures in place to ensure all our staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operating our business in terms of the requirements of the Consumer Protection Act and our return policy is aligned therewith.

As with all warranties, certain conditions and exceptions apply:

The House of Portugal (Pty) Ltd will gladly refund your purchase if you are not completely satisfied with the quality of the product as long as it is still within the product’s expiration date and if it is in its original packaging.

 

You will need to have your receipt as proof of purchase. Should a product be defective in any way, please contact our shop on +27(0)79 2819989. You will more than likely be asked to return the product in its original packaging to the courier it was delivered by and your online account will be credited to the value of the product/s purchased.

 

Please note that

The House of Portugal (Pty) Ltd is exempt from refunding you for purchases where the product has become defective because it was not being cared for or stored in the correct manner that ensures it will remain fresh for as long as or more than its expiration date. We therefore ask that you please take proper note of any terms or instructions that accompany your goods to ensure they stay fresh for your consumption. You may not return perishable items due to the fact that you had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

 

Cancellation

If, for any reason you would like to cancel an order this may be done by visiting ‘Orders’ on our website or by contacting us on +27(0)79 2819989. You will only be able to cancel orders up to 24hrs prior to the date and time of delivery that you selected. We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations.

If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will nevertheless be bound to pay the full purchase price, including all costs incurred by us relating to the recovery thereof.

Without prejudice to any other rights or remedies in law, we reserve the right to cancel forthwith any sale and/or your registration in the event of your breach any of these Terms.

Returned goods must be:

In their original packaging; and

In their original condition

Accompanied by a proof of purchase; and

Certified identity document of purchaser.

 

Certain conditions and exemptions apply:

No returns will be accepted if:

Goods have been altered in any way; and

There is a health risk attached, due to public and food safety regulations. 

Cancellation of services

All services such as  consultancy and advisory are ruled by their own set of Term & Conditions.

Annual, monthly or term Memberships and courses have a cool-off period of 7 calendar days. Within the initial 7 days these cancellations will be fully refunded. No refunds will be effected for cancellations after the initial 7 days cool-of period.

 

Cancellation of consultations

All consultations will be fully refunded when such cancellation take place prior to 48 hours of the scheduled time. If you wish to cancel a consultation, contact us in writing at ines@thehouseofportugal.com. No reason for cancellation is required.

For Wines only:

Delivery in South Africa Only

  • we calculate the exact delivery cost to your door at checkout

  • please ensure you use a valid STREET postal code

  • on average it costs about R 120 per 6 bottle case for major centres

Delivery Times

  • we normally deliver in under 7 days

  • however Pofadder might take a little bit longer but we will still deliver your wine at no extra charge

  • if we suspect any delays we will contact you immediately for instructions

  • special delivery instructions can be added during checkout

  • please consider using your work address for delivery - it makes your colleagues green with envy!

International Orders :

  • For international orders please contact us directly